HotPlanningSamplingEvidenceInterviewingFindingsFollow up
Latest Conformity and effectiveness are different questions. Most audits answer the first and are commissioned to answer the second.
The two questions

An audit can find a system fully conformant and completely ineffective

Auditing tests whether the described system is the operating system. Whether that system achieves anything is a separate question, and the standards increasingly ask it.

Management system auditing tests a specific relationship: whether what the organisation says it does is what it does. The auditor reads the documented arrangements, then looks for evidence that they operated, and reports where they did not. Performed properly this is a genuine discipline requiring sampling judgement, evidence evaluation and the ability to interview people who would rather be doing something else.

It is also a check on the system's relationship to itself. An organisation can describe a process, follow it precisely, produce complete records, and be achieving nothing whatever, because the process was designed to be auditable rather than to be useful. That system is fully conformant and the audit that reports it as such has answered accurately a question nobody outside the audit actually cares about.

Continue reading

Planning

Reading the documents before arriving

Preparation determines what you are able to see.

Opening meetings that establish the right footing

Ten minutes that shape the whole engagement.

Evidence

What counts as evidence

Observation, record, statement, in that order of weight.

Interviewing people who are being audited

Anxiety produces the answer they think you want.

Findings

The finding nobody wants to write

When the system conforms and does not work.

Closing meetings that do not become negotiations

Findings are reported, not agreed.

After

Internal audit that is worth doing

Not a rehearsal for the certification audit.

Auditing suppliers and contractors

The scope extends past your own gate.

About ISO Audit Group

ISO Audit Group is about auditing management systems as a craft: scoping, sampling that could find something, evidence weight, interviewing under audit conditions, writing findings that get acted on, and corrective action that addresses a cause.

The editorial position is that conformity and effectiveness are different questions, that the incentives in certification auditing run toward the checkable one, and that the most valuable finding an auditor can make is that a well-documented process informs no decision.

This publication is independent. It is not affiliated with any certification body, accreditation body, standards organisation or consultancy, it does not accept payment for coverage, and it does not conduct or sell audits.

Nothing here is a statement of the requirements of any standard or scheme. Requirements differ between standards, between versions and between accreditation schemes, and certification audits are conducted under rules set by the certification and accreditation bodies involved. Work from the applicable published standard and scheme rules, and obtain qualified advice where consequences are material.